Our promise
We pack every order with care. If an item arrives damaged, wrong or not as described, we will replace it or refund you.
Last updated: 23 October 2026.
30-day returns
You can return a product within 30 days of your purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To start a return, contact us with your order number.
Damaged or wrong items
Send us a photo and your order number through the Contact us page. We will send a replacement or refund the item.
Cancelling an order
You can cancel for free while the order is still Order placed. Once it is packed it can no longer be cancelled.
If we cancel an order because an item is out of stock, you get a full refund.
How refunds are paid
eSewa: refunded to your eSewa account after we approve the refund.
Cash on delivery: refunded by bank transfer or eSewa to the account you give us.
Items we can’t take back
For hygiene and safety we can’t accept returns of opened edible products, oils or personal-care items unless they arrived damaged or wrong.