Question 1

Can I change or cancel my order?

Accepted Answer

You can cancel an order while it is still “Order placed”. Once it is packed it can no longer be cancelled. Contact us as soon as possible if you need to change something.

Question 2

Which areas do you deliver to?

Accepted Answer

We deliver across Nepal and to customers in India, North America, Europe, South East Asia and China. Contact us to confirm delivery to your area.

Question 3

Is there a minimum order value?

Accepted Answer

No. Any delivery charge is shown before you pay.

Question 4

How long does delivery take?

Accepted Answer

It depends on where you are. Our team confirms the expected delivery time after you place your order.

Question 5

Which payment methods can I use?

Accepted Answer

Cash on delivery.

Question 6

An item arrived damaged or wrong. What now?

Accepted Answer

Contact us within 30 days with your order number and a photo. We will make it right with a replacement or a refund.

Question 7

When will I get my refund?

Accepted Answer

We confirm the timing when we approve your refund. We refund the amount to the account you tell us about.

Question 8

What is your return policy?

Accepted Answer

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Question 9

How do I track my order?

Accepted Answer

Sign in, open My account and then Orders, and choose your order to see its status. You can also contact us with your order number.

Question 10

Do you ship internationally?

Accepted Answer

We serve customers in Nepal, India, North America, Europe, South East Asia and China. Write to us with your country and the products you want, and we will confirm shipping options and charges.

Question 11

What payment methods are accepted?

Accepted Answer

Cash on delivery.

Question 12

How can I contact customer support?

Accepted Answer

Use the Contact us page to send us a message, or call us on the phone numbers listed there.

Question 13

Are your products organic?

Accepted Answer

Our herbs, honey, spices, oils and organic food are 100% natural, pure and quality-tested, sourced directly from Himalayan farmers and trusted local suppliers.

Frequently asked questions

Orders & delivery

Payments & refunds

Account & general

Frequently asked questions

Orders & delivery

Payments & refunds

Account & general